Job Title: Monitoring, Collections and Recoveries Officer

The Grenada Development Bank (GDB), is seeking a results-driven and detail-oriented professional to fill the position of Monitoring, Collections and Recoveries Officer. This role is critical to ensuring the soundness of the bank’s loan portfolio through effective monitoring, delinquency control, and recoveries in line with our approval policies.

Key Responsibilities and Expectations

• Supervise the Monitoring and Collections Officer and coordinate with Loans Officers to follow-up on all delinquent accounts.
• Ensure timely and structured customer engagement for all loans 45-89 days in arrears.
• Lead the recovery process for all loans 90+ days in arrears in collaboration with the bank’s legal counsel.
• Analyse delinquent accounts to determine causes of default and recommend tailored interventions or restructuring plans.
• Enforce recovery strategies, including litigation, foreclosure, or asset realisation per policy.
• Represent the bank in legal proceedings where necessary.
• Ensure all communications, site visits, and follow-ups are documented in line with internal standards.
• Generate monthly reports on delinquency trends, recoveries, and portfolio performance.
• Maintain and continuously update the recoveries portfolio database.
• Work closely with the Business Support Officer to understand business performance and support struggling clients in improving operations and cash flow.
• Contribute to updating the bank’s Recoveries and Collections Policy.

Requirements and Qualifications

1. Bachelor’s degree in Business Administration, Accounting, Finance, or a related field.
2. At least 5 years’ experience in credit, collections, recoveries, or legal support related to loan enforcement.
3. Experience working in financial institutions or legal recovery environments is an asset.

Skills and Abilities Required

Key Skills:

Strong knowledge of delinquency management, credit analysis, and recovery procedures

Key Abilities:

Excellent communication and interviewing skills, with the ability to engage diplomatically but firmly with clients

Knowledge of Microsoft Office Suite and loan management systems

Strong analytical and problem-solving skills

Valid Driver’s License

Negotiating Terms and Ensuring Success

Conversely, while highlighting the required qualifications and skills, it is essential to consider the individual’s ability to deliver results in a dynamic and fast-paced environment. As the Monitoring, Collections and Recoveries Officer, this role demands strong analytical and problem-solving skills, the ability to communicate effectively, and discretion in managing sensitive and confidential matters. By emphasizing the importance of teamwork and collaboration, the bank can foster a positive and productive work environment that encourages employees to excel in their roles.

Application Procedure

The application procedure for this role involves submitting a CV and cover letter addressed to the Human Resource Manager at the Grenada Development Bank. The closing date for applications is Friday, 22 August 2025. Applicants are encouraged to apply as soon as possible, as this is a highly competitive position.

Conclusion

The Grenada Development Bank is seeking a highly skilled and experienced professional to fill the critical role of Monitoring, Collections and Recoveries Officer. By emphasizing the importance of teamwork, communication, and problem-solving, the bank can create a positive and productive work environment that encourages employees to excel in their roles. We look forward to receiving applications from qualified candidates who are passionate about delivering exceptional results.

Example of Effective Communication

A successful example of effective communication in this role would involve a client who has fallen behind on payments. The Monitoring, Collections and Recoveries Officer would engage with the client in a diplomatic and firm manner, explaining the bank’s recovery procedures and policies.